HOW TO ORDER
What is the minimum quantity required to place an order?The minimum quantity required is 5 units of the same item. |
What is the necessary deposit amount to start production?A 50% deposit is required to start production of an order. This deposit is non-refundable in case of order cancellation. |
What forms of payment do you accept?We accept Master Card, Visa, American Express, debit cards (at our store only), cash (at our store only), and checks. Please note that the order only begins when the check is cashed and the funds are available in our bank account. |
What is the production time once the deposit is received?Production takes 25 to 30 business days. It is very important to inform us of the maximum delivery date in case of an event. However, even with an event date, the 25 to 30 business day lead time is necessary for production (excluding transportation delays beyond our control, of course). This lead time begins when the design is approved, the order is received, and the deposit is cashed. We work with carriers such as Purolator, GLS, UPS, DHL, Fedex. |
What if I need to add items to an order that has already been placed?Once an order is in production, after a 48-72 hour delay, we can no longer make modifications. You can, however, place a new order, which must respect the minimum quantities to obtain preferential prices. |
Do you charge for custom design concepts?The first 3 versions of the design are free. After the 3rd version of the design, additional fees may apply. Make sure you have all logos and instructions regarding the design before starting the process and to optimize the time offered for your design. |
Can items be combined to obtain preferential pricing?Items cannot be combined to meet the minimums of a new order. Minimums of only five items per garment/type are specific and necessary. There are no quantity limits for "repeat" orders. |
Can I open my team store while we are working on the design?No. The creation process must be completed before an online team store can be opened. |
How long does it take to receive my garments after they are shipped?After your garment delivery, it takes approximately 2 to 7 business days to receive your package via Purolator, GLS, UPS, Fedex, DHL. They try to deliver as quickly as possible depending on your region. Expedited delivery is also possible at a higher rate. Refer to your account manager to find out the estimated delivery costs. |
I ordered a custom garment and the size does not fit, what can I do?Our garments are custom-made, all orders are final. We do not make additional quantities, so it is impossible to proceed with an exchange. We advise you to contact your team leader to see if other members wish to make changes. |
I ordered a garment through a team store a few weeks ago. Can I get information on delivery dates please?Your team manager determines how long a team store should remain open. Only when the store closes will your individual order go into production. Some team stores remain open for several weeks. It is at closing that the order goes into production and the 25 business day production to delivery time begins. Please contact your team leader for additional information. |
Do I need to sign upon receipt of my garments?Our agreement requires a signature on all custom orders. Please contact your account manager if you need this signature requirement removed. If the shipment is returned to our offices, you may incur additional shipping charges. |
