Warranty, return, refund and/or repair policy.

 

Limited Warranty

All our custom clothing is guaranteed for a period of one year from the date of purchase. Our products are guaranteed against all manufacturing defects under normal use and maintenance as described in the provided guide. If within this one-year period you have a request or a warranty to apply, you must contact us to find out the return procedure. Once your garment is received, a member of our customer service department will examine the garment and contact you to inform you of the options and if one of our warranties applies.

Apogee Sports reserves the right to apply a full or partial warranty depending on the condition of the garment and the repair.

Ex 1: Fees may apply if a garment has not been adequately maintained as mentioned in the care guide.

Exclusion from warranty; a garment that shows signs of pilling, cuts, tears and snags in the fabric is not covered.

Apogee Sports reserves the right to offer a solution for a specific product replacement at a value lower than that of the initially purchased product. This replacement value will be assessed based on the product's years of use and its condition.

Repair - Modification

All repair needs will be performed when possible, as some situations may not apply and each situation will be handled on a case-by-case basis.

 

In most situations, all modifications to the garment incur a fee that varies depending on the technical scope of the work to be performed. 

 

In all cases, we always strive to offer you the best turnaround times so that you can use our garment again; delays may vary depending on the case presented.

Inquire before coming, contact us at 418.878.6808

All garments requiring repair must be washed and dried according to our care guide before being sent to our offices. 

Returns

To be eligible for a return, your item must be unused and in the same condition that you received or purchased it. It must also be in the original packaging.

 

We will contact you once we have received and inspected the returned item. We will also inform you of the approval or refusal of your refund.

If the return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain period of time. 

Please note that we do not accept returns for certain products:

• Gift cards
• Final sale items (e.g. sale items)
• Customized products/garments with your club's name

To complete your return, we require a receipt or proof of purchase.

Depending on your place of residence, the time it may take for the exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for the chosen carrier's handling.

A fee of $15 for administrative and restocking fees will be deducted from the refund amount.

Please send your return to the following address, with the mention "Return"

113 rue de New-York, St-Augustin de Desmaures, Qc, G3A 0A8

 

Refunds 

 

Our policy is applicable within 10 days or less; we do not offer refunds after this period.

Refunds are offered only for items sold in store or in the shop section of our website. 

In no case will customized items be refunded if there was an error on your part in the order. The error could be (and not limited to) fabric type, product style, size, order outside the deadline, etc.

Sale items:

Only regular priced items are eligible for refund.

 

Partial refunds:

• For reasons beyond our control, any item not in its original condition, damaged, or missing parts;
• On a case-by-case basis, items returned more than 10 days after delivery.

Late or missing refunds:

If your refund is delayed in appearing on your statement, first contact your credit card company, as there are delays before a refund can be officially posted OR contact your bank. There is often processing time before a refund is posted.

If you have followed up and still have not received your refund, please contact us at info@apogee-sports.com.

 

 

Exchanges

 

Exchanges are offered only for items sold in store or in the shop section of our website. If you need to exchange it for the same item, send us an email at info@apogee-sports.com.

No exchanges for custom orders or liquidation items (final sale).