Warranty, Return, Refund, and/or Repair Policy.

Limited Warranty

All our custom apparel is guaranteed for a period of one year from the date of purchase. Our products are guaranteed against any manufacturing defects under normal use and maintenance as described in the provided guide. If within this one-year period you have a request or wish to claim a warranty, you must contact us to find out the return procedure. Once your garment is received, a member of our customer service department will examine the garment and contact you to inform you of the options and if one of our warranties applies.

Apogee Sports reserves the right to apply a full or partial warranty depending on the condition of the garment and the repair needed.

Ex 1: Fees may apply if a garment has not been properly maintained as indicated in the care guide.

Warranty exclusions: A garment showing signs of pilling, cuts, tears, or snags in the fabric is not covered.

Apogee Sports reserves the right to offer a solution for a specific product replacement at a value lower than that of the initially purchased product. This replacement value will be assessed based on the number of years the product has been used and its condition.

Repair - Modification

All repair needs will be fulfilled when possible, as some situations may not apply, and each situation will be handled on a case-by-case basis.

In most situations, all garment modifications incur a fee that varies depending on the technical scope of the work to be performed.

In all cases, we always strive to offer you the best turnaround times so you can use our garment again; delays may vary depending on the specific case.

Inquire before you travel, contact us at 418.878.6808

All garments requiring repair must be washed and dried according to our care guide before being sent to our offices.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received or purchased it. It must also be in its original packaging.

We will contact you once we have received and inspected the returned item. We will also notify you of the approval or rejection of your refund.

If the return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain period.

Please note that we do not accept returns for certain products:

• Gift cards
• Final sale items (e.g., sale items)
• Customized products/apparel with your club's name

To complete your return, we require a receipt or proof of purchase.

Depending on your place of residence, the time it takes for the exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for handling by the chosen carrier.

A $15 fee for administrative and restocking charges will be deducted from the refund amount.

Please send your return to the following address, with the mention "Return"

113 rue de New-York, St-Augustin de Desmaures, Qc, G3A 0A8

Refunds

Our policy is applicable within 10 days or less; we do not offer refunds after this period.

Refunds are only offered for items sold in-store or in the shop section of our website.

Under no circumstances will customized items be refunded if there was an error on your part in the order. The error could be (but not limited to) fabric type, product style, size, ordering after the deadline, etc.

Sale items:

Only regular priced items are eligible for a refund.

Partial refunds:

• For reasons beyond our control, any item not in its original condition, damaged, or missing parts;
• On a case-by-case basis, items returned more than 10 days after delivery.

Late or missing refunds:

If your refund is delayed, first contact your credit card company, as there may be delays before a refund can be officially posted, OR contact your bank. There is often processing time before a refund is posted.

If you have followed up on this and still have not received your refund, please contact us at info@apogee-sports.com.

Exchanges

Exchanges are only offered for items sold in-store or in the shop section of our website. If you need to exchange it for the same item, please send us an email at info@apogee-sports.com.

No exchanges for custom orders or clearance items (final sale).