WARRANTY AND ACCIDENT REPLACEMENT POLICY

WARRANTY

Custom wheels are guaranteed against all manufacturing defects, for the periods specified below, from the date of initial purchase. During this specific period, Custom will replace or repair at no charge, and at its discretion, Custom wheels that exhibit a manufacturing defect. Parts replaced or repaired under this warranty will be covered for a period equal to the remaining portion of the original equipment warranty.

All Custom wheels are guaranteed for a period of 1 year from the date of purchase.

We guarantee that all products are free from defects in materials or workmanship for 1 year from the date of original purchase (valid proof of purchase required).

Not covered by our basic warranty if:

CUSTOM-LUX wheels used in cycling or triathlon events related to a race or any other timed event, if the wheels are modified, lost, misused, melted, improperly installed are not covered by the warranty. CUSTOM LUX brake pads and CUSTOM LUX brass nuts are designed specifically for our rims; any modifications or replacement of parts from another brand will void this warranty. Purchases made through eBay or similar resale sites are not supported by CUSTOM LUX.

ROAD HAZARD WARRANTY POLICY FOR CUSTOM WHEELS

We will rebuild your damaged wheel in case of denting, cracking, bending, or destruction in any way. Send us your damaged wheel and the existing hub, and we will rebuild it with a new rim and spokes. The hub will be analyzed for any damage. We will contact you if your hub(s) requires maintenance or replacement. Replacement or repair due to an accident is subject to the same conditions as ordering new wheels, depending on the pre-order lead time, unless the rims are in stock. The accident replacement policy is valid for the original owner for a period of 2 years with the original invoice. Apogee Sports will send you a new wheel for 50% of the MSRP if repair costs are higher. Apogee Sports may choose to replace the wheel with another of equal or superior quality if the original product is out of stock.