PLACING CUSTOM ORDERS

This policy applies to all custom clothing and product orders. Each client, existing or new, will have their own file created at the beginning of the process to be completed (see section START THE PROCESS). When receiving a client's order, the client is responsible for:

1. Approving the spelling and grammar on the final visual submitted
2. Having authorization to use all logos and/or protected material incorporated into the graphic design
3. Verifying the products placed in the order, quantities, sizes, and other specifications
4. Contacting the sales resource person to inquire about the delivery time, if it differs from the regular 20-25 business days
5. Agreeing to pay the total amount of the order before shipping
6. Agreeing to pay the initial 50% deposit before taxes, which serves to start production
7. Agreeing to pay shipping costs and sales taxes

MINIMUM QUANTITY REQUIRED

Apogée wants everyone to benefit from custom clothing. To this end, there is no minimum required. You still benefit from an advantageous rate starting from 5 items; refer to the price list.

N.B: Consult the note regarding the grouping of items and sizes for pricing in the price list

SPECIFIC ORDERS AND REPEAT ORDERS

Creating an Online Store
It is possible to create a customized online store platform specifically reserved for your team/organization. This online store helps you manage order taking from your members by giving them direct access to place their orders individually. Depending on the chosen items, you will see the product description and have the option to order the desired size and quantity.

1. Creation fees for the organizer of this platform: $125 * payable by credit only by the organizer
2. This amount is to be disbursed for the opening. If your order totals more than $1000 (before taxes), this fee will be reimbursed to your initial credit card.
3. Choice to be made by the organizer regarding the delivery method:
   • grouped: all individual orders are combined for delivery to a single location. Shipping fees will therefore be adjusted according to the final drop-off point and not payable by everyone.
   • individual: each member will have a shipping fee added to their order
4. Payment from each member will be made directly on the online platform, by credit card only.
5. An opening and closing date for order taking will be determined by the organization's manager: the overall clothing production will begin at the end of this period.

Repeat Order
If you reorder an identical production, without modification to an existing visual at Apogée:

1. Order totaling more than $300: keep the same rates as the previous order
2. Order totaling less than $300: keep the same rates but add a $50 management fee

If you reorder from an existing visual but there are modifications: consider the regular rates from the price list.

 

WHAT YOU NEED TO KNOW ABOUT DELIVERY

1. The production of custom products is 25 to 30 business days maximum. It is very important to inform us of the maximum delivery date in case of an event. However, even with an event date, the 25-30 business day delay is necessary for production. This delay begins when the design is approved, the order is received, and the deposit is cashed.
2. After dispatch, it takes approximately 2 to 7 business days to receive your package. Expedited delivery is also possible at a higher rate. Refer to your account manager to find out the estimated delivery costs.
3. For the purchase of products in the Apogée online store, allow 10 business days for order processing and transport.